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People were provided with good opportunities for activities, engagement and trips out. There was a sense of purpose as people engaged with staff, watched what was going on, played games and pottered around the home or spent time in their rooms. Some people were spontaneously going out with a care worker to the high street close by or for a walk.
– the service isn't performing as well as it should and we have told the service how it must improve. – the service is performing well and meeting our expectations.
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We pride ourselves on offering a highly specialist care service for those with dementia and related illness. We are pleased to accept residents over the age of 55, for long term, short term, convalescence, respite and holiday stays. Jack Simpson House is a medium size residental home situated in Exeter, with capacity to house 35 residents. Jack Simpson House cares for and supports younger and elderly adults including those with sensory impairment. The care home also cares for residents with Alzheimer's and other forms of dem...
The activity programmes provided are tailored towards people's choices and capabilities.We have our own activity team arranges daily programmes. We also arrange regular outside entertainment such as live music, shopping, walking around Heavitree high street. The Aim of our Care Early onset, or Borderline dementia can be very frightening for both the person affected and their loved ones. After much research into facilities for younger people with early onset dementia in and around Devon, we... Staff had received training in how to recognise and report abuse. Staff were confident that any allegations made would be fully investigated to ensure people were protected.
Date of inspection
There was a lot of staff interaction and engagement with people, most of whom were living with dementia and unable to tell us directly about their experiences. At the time of the inspection people were mostly relaxing, chatting and playing games in the large, airy conservatory or sitting at tables in the open plan dining area. They looked comfortable and happy to spend time in the large conservatory. People were encouraged and supported to maintain their independence.
There is a range of shops in Magdalen Road known as “The Village”. There is a frequent bus service which passes through St. Leonard’s Road to service the Royal Devon& Exeter Hospital and links up with the Bus and Rail Stations. This is the food hygiene rating for Highlands Borders Care Home based in Exeter City in the South West area.
Helping Hands Exeter
The majority of people living with dementia were independently mobile or required some assistance from one care worker. Staff engaged with them in ways which reflected people's individual needs and understanding, ensuring people mobilised safely from a discreet distance. There were 25 people living at the home, and one person on a short stay. We looked at a selection of care records, and focussed on how people’s consent was gained by staff. We also looked at how people’s health and well-being was supported.
Oak House provides care and accommodation for up to 11 people who have care needs due to dementia, older age or mental health problems. It cannot provide nursing care except through the local community nursing services. We carried out an unannounced inspection of Highlands Borders on 15 May 2017. Highlands Borders provides care and accommodation for up to 18 people who required accommodation and personal care. Nursing care can be provided through the local community nursing services if appropriate.
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Highlands Borders Care Home provides Residential and Dementia care. To help find the right care home for you, here's some questions you can ask when you enquire. Highlands Borders Care Home provides Residential, Dementia and Respite care.
People were well cared for and were involved in planning and reviewing their care or their relative was involved if they were unable to. There were regular reviews of people’s needs and staff responded promptly to changes in need. However, care records were being transferred to the new computer system which had meant that not all care records showed clear instructions to staff about how to meet people’s needs fully. For example, some instructions to staff were recorded in the daily records rather than the care plan.
Specialist care designed to meet the challenges faced by people living with dementia. There were effective quality assurance processes in place to monitor care and plan on-going improvements. There were systems in place to share information and seek people’s views about the running of the home. A comment from a relative in the 2014 quality assurance survey said “We cannot believe how lucky we were to find Highland Borders. Nothing is too much trouble for the staff who are caring and most of all give people time”.
Our infection prevention and control inspections look at how well people using a service are kept safe from the spread of infections. Highlands Borders is a purpose build care centre over three floors, has 15 single rooms, all with en-suite facilities. It is accessible by a full size lift, the entire building, furniture, fixtures and soft furnishings has been refurbished to the highest standards for you to enjoy. The activity programmes are tailored towards people's choices and capabilities.
The activity team arranges daily programmes throughout the year. People said they would not hesitate in speaking with staff if they had any concerns. People knew how to make a formal complaint if they needed to but felt that issues would usually be resolved informally. One relative gave an example where they had spoken to the manager about a concern which had been dealt with quickly and had not occurred again. Highlands Borders is a purpose build care centre over four floors, has 27 single rooms with en-suite facilities, and 1 single room.
For more details - staff are happy to answer any of your questions about care. At other times we offer an answer phone service so please leave a message and we'll call you back. The Somerset Social Care and Support for Adults Guide explores the entire social care journey. If this is your business, you can claim it and manage the information shown to care seekers. Set up an account and claim your listing, to update your company name, address, telephone number and service information. – the service is performing badly and we've taken enforcement action against the provider of the service.
Technical advice available in-house or access to, and use of, technical advice from trade associations and/or from guides to good practice. Audit by Food Authority confirms general compliance with procedures. Most people at the home spent their time in the communal areas, two large lounges and an adjoining kitchen/dining area. These had been re-furbished and were clean, comfortable and well furnished with attractive décor. However, the accommodation in the lower ground and first floors required considerable attention.
Other contact information will be on the authority's website. There was a management structure in the home which provided clear lines of responsibility and accountability. There had been a period of change but the manager felt his had settled since they started in January 2015.
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